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ABOUT THIS POLICY

Centrum REMA LLP (“ Centrum REMA LLP”) value your concerns about online privacy & security while browsing through our website https://www.centrumrema.com as well as any mobile application platform and other applications or software (“ Website”). We make every effort to guarantee that the information you provide will not be misused. This privacy policy (“ Privacy Policy”) would apply to information we collect either by ourselves or through third party service providers when you access or use the Website. We may change our Privacy Policy from time to time without requiring any consent from anyone and post the latest version on this Website.

Persons using or visiting the Website are hereinafter referred to as “ Users” or “ You”. By visiting the Website, You are accepting the terms of this Privacy Policy. For the purpose of this Privacy Policy, “ We” or “ Us” shall include Centrum REMA LLP and its affiliates.

Our goal in this Privacy Policy is to be completely transparent about the data we collect through the Website, which may be hosted from servers provided to it by suppliers and technology providers who may host this in India or anywhere in the world, why we collect, use, share, store and protect personal information about Users, security measures we have in place to protect the information that we gather through the Website. We encourage You to familiarize Yourself with our Privacy Policy and let us know if You have any further questions or apprehensions, which we would be happy to address.

This Privacy Policy does not govern any information collected through any other website, or the collection of information by any parent, affiliates or subsidiaries of Centrum REMA LLP ("Other Entities").

We make every effort to guarantee that the information You provide will not be misused. If for some reason this Privacy Policy does not answer Your questions, please contact us. We value Your feedback and look forward to improving our Services to better meet Your needs. By using the Website, You agree to the provisions of this Privacy Policy.

The Users are advised not to access this site if they do not agree to our Privacy Policy.

INFORMATION COLLECTION AND USE


We gather two basic types of information through the Website: (i) "Personal Information," that is information from which an individual can be identified, and (ii) "Aggregate Information," that is information from which an individual cannot be identified collectively “Information”.
The Website collects basic Personal Information required to service Your requests, including:

  • Contact details such as name, mailing address, email, phone number & RERA ID.
  • Information You provide to us to receive technical assistance or during customer service interactions;

This information is gathered when You register yourself with Us (online/offline)to avail our services or when you submit your information to get in touch with Us. Users may, however, visit our Site anonymously. When You browse our Website, We also use "cookies" or bits of tracking data to gather information about Your preferences. This includes Your internet service provider's address and Your clicks and activity on our Website.

We have the ability to track usage of our Website – including the server from which the Website was visited. This Aggregate Information is not used to track information about individuals, but is used on an aggregate level to customize our Website, improve the on-line experience and plan advertising and promotions.

When You visit the Website, Centrum REMA LLP and the third parties with whom Centrum REMA LLP has contracted to provide Services (if any) may collect anonymous information from three sources: Server Log Files, Cookies, and Pixel Tags.

Server Log Files. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to Your computer by Your Internet Service Provider (ISP). IP addresses of all visitors are used by Centrum REMA LLP to calculate the Website usage levels, to help diagnose problems with the Website's servers, and to administer the Website. Centrum REMA LLP may also use IP addresses to communicate or to block access by visitors who fail to comply with the Privacy Policy or other terms of Website. Collecting IP addresses is a standard practice followed on the internet and is carried out automatically by many websites.

Cookies. Cookies are data that a web server transfers to an individual's computer for record keeping purposes. Cookies are an industry standard used by most websites, and help facilitate users' ongoing access to and use of a particular website. Cookies do not cause damage to the computer system or files, and only the website that transfers a particular cookie to the computer system can read, modify or delete such cookie. If You do not want Your information to be collected through the use of cookies, there is a simple procedure to be followed, in most of the browsers, by the user that allows the user to delete existing cookies, automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to the user’s computer system. You should note, however, that declining cookies may make it difficult or impossible for You to access certain portions of the Website.

Pixel Tags. The Website may use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about Website usage and response rates. Pixel Tags enables Centrum REMA LLP to maintain a count of the users who have visited certain pages of the Website. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and as to when the email was opened and read by the receiver of the e-mail.


HOW WE USE COLLECTED INFORMATION

We respect that You do not want Your Personal Information shared with other companies. Therefore, the information which You provide will only be used for specific intended purposes and to provide services to You.

We may use Your information for any of the following purposes:

  • Create and manage Your account and to complete and fulfil any transaction entered through the Website while availing Our services.
  • Verify Your identity and entitlement to services.
  • To track the User’s entries, submissions, views etc.,
  • Provide and improve customer service.
  • Personalize User experience and to create new features, promotions, contests, functionality, and services.
  • Send periodic emails.
  • Secure our systems and applications.
  • Enforce our legal rights or comply with legal requirements.

In addition, we may use Your Information for the following:

Marketing: Centrum REMA LLP encourages Users to contact us with questions and comments. Personal Information may be used by Centrum REMA LLP in order to respond to the respective User’s questions and comments, verify Your identity and entitlement to products or services, when You contact us or access our services. We may also use Your Information to provide You with advertisements, promotions and information about products and services tailored to You and Your needs. Contact details, including phone numbers and email addresses, may be used to contact You.

If You do not want us to use Your Information in this way, You can choose not to give Your permission on the webpages and/or forms with which we collect Your Information by unsubscribing from promotion emails or unchecking a box where applicable.

Business Purposes: Centrum REMA LLP may also use Your Information for internal business purposes, such as analysing and managing its businesses. The Information collected from the Website may be combined with other information collected by Centrum REMA LLP via other online or offline sources, with demographic information and other information that is available in the public domain.

Centrum REMA LLP may use Your personal information to contact You and deliver information to You that, in some cases, are targeted to Your interests, such as targeted banner advertisements, administrative notices, product/ service offerings, and communications relevant to Your use of the Website. By accepting the User Agreement and Privacy Policy, You expressly agree to receive this information. If You do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

Critical Communications: Centrum REMA LLP may from time to time and as may be necessary, use Your Personal Information to send emails consisting of important information regarding the Website, Your transactions, or for notifying any amendments or modifications to the terms, conditions, and policies of Centrum REMA LLP with respect to use of this Website ("Critical Emails"). Since Critical Emails would consist of important information You shall not have the option of not receiving Critical Emails.


SHARING INFORMATION

Centrum REMA LLP may use other companies, including but not limited to its corporate affiliates, only to the extent the same is required to provide joint services or certain services to us or on our behalf and help us to operate our business. We do not share, rent or sell Your information with any other company. We may disclose Your Information to the following entities:

  • Affiliates. Centrum REMA LLP family of companies. Your information may be shared among our affiliates.
  • Business Partners & Service Providers. We may also share Your information with trusted business partners and companies that provide services for or on behalf of us to You. These entities may use Your information to provide You with services You request, promotional materials, advertisements and other materials. These entities are limited in their ability to use Your information for purposes other than providing services for us and are required by contract to use any information we share with them only to perform services to us or on our behalf and to protect the confidentiality of Your Personal Information.
  • Other Parties When Required by Law or as Necessary to Protect Our Services. There may be instances when we disclose Your information to other parties:
       - to comply with the law or respond to compulsory legal process;
       - to verify or enforce compliance with the policies governing our Website and services; and
       - to protect the rights, property, or safety of Centrum REMA LLP, or any of our respective affiliates, business partners, or customers.
  • Other Parties in connection with Corporate Transactions. We may disclose Your information to a third party as part of a merger or transfer, or in the event of a bankruptcy.
  • Other Parties with Your Consent or at Your direction. In addition to the disclosures described in this Privacy Policy, we may share information about You with third parties when You consent to or request such sharing.
  • Consent to International Transfer of Data. You consent to the collection, transfer, storage and processing of Your information outside of Your country of residence consistent with this Privacy Policy.

We ensure that the parties with whom we shall be sharing Your Personal Information shall maintain the same level of data protection and security as adhered by us.


SOCIAL MEDIA (FEATURES) AND WIDGETS

Our Website includes Social Media Features, such as the Facebook Like button and Widgets, or interactive mini-programs that run on our Website. These Features may collect Your IP address, which page You are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it.


HOW WE PROTECT YOUR INFORMATION

We strive to ensure the security, integrity and privacy of User’s Personal Information and to protect User’s Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, the stringent security measures are adopted to protect the loss, misuse, and alteration of the information under Our control. In addition to technical safeguards, We also adopt internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where We stores User’s personal data. However, We shall not be responsible for any breach of security or for any actions of any third parties that receive User’s Personal Information. Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of User’s Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.

You understand and accept no data transmission over the Internet can be guaranteed to be completely secure. We cannot ensure or warrant the security of any information that You transmit to Us and You do so at your own risk.


MANAGING YOUR INFORMATION

We retain Your Information for as long as Your account is active or as needed to provide You any services. We also retain and use Your Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We store Your Information for as long as is necessary for the purpose for which we collect it.


USER DISCRETION

The User can choose not to provide any information to Us. In such a case, the User may not be able to use the whole or the part of the Website or any of Our services. The User may at any time add, change or update his information provided to Us. We will keep a copy of the prior version in our records.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change Our Privacy Policy at any time, therefore we strongly encourage You to periodically review our Privacy Policy for the latest information on Our privacy practices. Your continued use of the Website after we post any modifications to the Privacy Policy on this page will constitute Your acknowledgment of the modifications and Your consent to abide and be bound by the modified Privacy Policy.


PRIVACY POLICY OF THIRD PARTY WEBSITES

This Privacy Policy only addresses the use and disclosure of information we collect from You. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If You link to any such website, we urge You to review such website′s privacy policy. We are not responsible for the policies or practices of third parties including third party websites.


GOVERNING LAW

Your visit and any dispute over privacy are subject to this Privacy Policy. This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Mumbai, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.


CONTACT US

Centrum REMA LLP upon request may provide an option for reviewing, correcting, updating or otherwise modifying information, You have previously provided.

If You wish to make a complaint about our handling of Your personal information, You may contact us using the details set out in this Privacy Policy with Your full name and contact details and a detailed description of Your complaint. We will use reasonable efforts to respond to You as soon as possible to acknowledge Your complaint and inform You of the next steps we will take in dealing with Your complaint, for which, You may send a mail at the following postal mail address:

Centrum House, Off CST Road, Kalina, Santacruz East, Mumbai 400 098

Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within Centrum REMA LLP ’s databases and other records, which will not be removed or changed.


GENERAL MATTERS

The accuracy and confidentiality of Your Personal Information is entirely Your responsibility. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address provided to us.

Confidentiality and Security: We make all User information accessible to our employees, agents or partners and third parties only on a need-to-know basis, and bind all such employees to strict confidentiality obligations. Notwithstanding the above, we are not responsible for the confidentiality, security or distribution of Your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Centrum REMA LLP including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

This Website complies fully with all the applicable and relevant laws of India. We may disclose all or part of Your personal details in response to a request from the law enforcement authorities or in a case of bona fide requirement to prevent an imminent breach of any applicable law for the time being in force in India.

Grievance Redressal Officer: If You have any questions or suggestions or wish to make a complaint You can contact us at remainfo@centrum.co.in, or write to us at the following address:

For any grievances kindly contact:

Ms. Rinkee Pillai

Centrum REMA LLP,
Centrum House,
Off CST Road, Kalina,
Santacruz East, Mumbai 400 098